Privacy Policy

Effective Date: August 19, 2024

Welcome to the Rocky Valley RV Resort website (the "Site"). At Rocky Valley RV Resort, LLC ("we," "us," "our"), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our Site and use our services.

1. Information We Collect

When you visit our Site, we may collect certain standard information automatically, including but not limited to:

Cookies: We use cookies to improve your browsing experience on our Site. Cookies are small files stored on your device that help us recognize your preferences and provide a more personalized experience. You can manage your cookie preferences through your browser settings.
Browsing Information: We collect standard web traffic information, such as your IP address, browser type, operating system, and pages you visit on our Site. This information helps us analyze trends and improve our Site’s performance.

2. Reservation System

Our campground and RV resort reservations are managed by a third-party service provider, Firefly Reservations. When you book a campsite through our Site, you are directed to the Firefly Reservations system. Please refer to Firefly Reservations' privacy policy for details on how they collect, use, and protect your information.

3. Payment Information

We use Stripe as our payment processor for all online transactions. We are PCI compliant, which means that we adhere to strict security standards for processing credit card payments. We do not store any credit card information on our Site or in any system directly managed by Rocky Valley RV Resort, LLC. For more information on how Stripe handles your payment information, please review Stripe's privacy policy.

4. How We Use Your Information

The information we collect through cookies and browsing activity is used to:

Improve the functionality and user experience of our Site.
Monitor and analyze web traffic and usage patterns.
Enhance the security and performance of our Site.

5. Third-Party Services

Our Site may contain links to third-party websites or services that are not operated by us. Please be aware that we have no control over these external sites and services, and we encourage you to review their privacy policies before providing any personal information.

6. Data Security

We take reasonable measures to protect the information collected through our Site. However, please be aware that no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of your information.

7. Your Rights

You have the right to request access to, correction of, or deletion of any personal information we may hold about you. Please contact us at the information provided below if you wish to exercise these rights.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Rocky Valley RV Resort, LLC
27 Carr Road
Hillsborough, NH 03244
Email: info@rockyvalleyresort.com
Phone: 844-988-8880